Terms and Conditions

Packlett-Riga.lv Terms of Use / General Terms and Conditions

1. General Terms

1.1. The Packlett-riga.lv online store sells custom-made roller blinds, cassette roller blinds and pleated blinds, as well as curtain tracks manufactured by SIA “PACKLETT-RĪGA” based on the information provided by the Customer. The products are manufactured and assembled in the Vidzeme suburb of Riga. These Terms of Use govern the use of the Packlett-riga.lv online store.

1.2. These Terms of Use apply to the legal relationship between the customer (hereinafter the “Customer”) and the owner of the online store www.veikals.packlett-riga.lv (hereinafter the “Online Store”), SIA “PACKLETT-RĪGA” (hereinafter the “Seller”), in connection with ordering and purchasing Products from the Online Store. In addition to these Terms, legal relationships arising from purchases made through the Online Store are governed by the applicable laws and regulations of the Republic of Latvia.

1.3. The Seller reserves the right to amend the Terms of Use of the Online Store and the prices of Products and services without prior notice.

1.4. Seller’s details: SIA “PACKLETT-RĪGA”; Registration No. 40003142365; address: Čiekurkalna 1. līnija 56, Vidzeme suburb, Riga, LV-1026; telephone: +371 26659222; email: veikals@packlett-riga.lv.

2. Prices

2.1. All prices displayed in the Online Store are stated in euros and include value added tax (VAT).

2.2. If an unreasonably high or low price is displayed in the Online Store due to a technical error and the error can be reasonably demonstrated, the Seller reserves the right to cancel the order and refund the amount paid by the Customer.

3. Products

3.1. The Products offered in the Online Store are manufactured and assembled in accordance with the Customer’s order at the SIA “PACKLETT-RĪGA” production facility in Riga, Latvia. Product availability is maintained in reasonable quantities.

3.2. If the Customer has placed an order that cannot be fulfilled within the specified period, the Seller will contact the Customer and offer the earliest possible alternative. If the Customer does not accept the proposed alternative, the full purchase price will be refunded within two business days.

3.3. Product photographs displayed in the Online Store are for illustrative purposes and may differ slightly from the actual Products. The Customer accepts the risk of minor differences in colours, details or mechanisms. Where necessary, the manufacturer reserves the right to replace unavailable components with equivalent components. In accordance with Section 22 of Cabinet Regulation No. 255, custom-made blinds are not subject to the 14-day right of withdrawal.

3.4. All Product photographs, videos and illustrations are the property of SIA “PACKLETT-RĪGA” and may only be copied or used elsewhere with written permission.

4. Placing an Order

4.1. The Customer selects the desired Product in the Online Store in accordance with the instructions provided and adds it to the shopping cart by clicking the “Add to Cart” button.

4.2. To complete the order, the Customer proceeds to the shopping cart page and clicks the “Proceed to Checkout” button, after which the Customer is redirected to the checkout page.

4.3. After entering the required information and verifying its accuracy, the Customer confirms the order by clicking the “Place Order” button. The order is then deemed confirmed and submitted to the Seller.

4.4. The Customer must pay for the Product immediately using an online banking payment link, ...... and confirm the payment by clicking the “Return to Merchant” button.

4.5. Once the payment has been completed, the Online Store sends an order confirmation to the email address provided by the Customer.

4.6. The Customer is responsible for providing accurate and truthful information required to process the order.

4.7. The Seller is not liable for any failure to fulfil the order or for any consequences arising from inaccurate or incomplete information provided by the Customer.

5. Payment Methods

5.1. Orders can be paid for securely using payment links provided by Latvian banks (Swedbank, SEB and Luminor) or payment cards (Visa, MasterCard and Maestro).

5.2. Payments are processed outside the Online Store through the secure payment platforms of Montonio Finance UAB.

5.3. The Seller does not have access to the Customer’s bank account or payment card details.

6. Delivery

6.1. The Customer may order courier delivery to an address of their choice. Deliveries are made during business hours on business days. Deliveries are not made on weekends or public holidays. The Customer must be present to receive the shipment and confirm receipt by providing a signature or personal PIN code.

6.2. The standard delivery fee within Latvia for delivery within 7–10 business days is 9,99€ for fabric blinds, cassette roller blinds, pleated blinds, insect screens and curtain tracks.

6.3. If a Product is returned, it must be sent at the Customer’s expense to the following address: Čiekurkalna 1. līnija 56, Vidzeme suburb, Riga, LV-1026.

6.4. Before placing an order, the Customer must verify the accuracy of the information provided. The Seller is not liable for delays or misunderstandings arising from inaccurate information provided by the Customer.

6.5. The Customer must inspect the shipment upon receipt. If the Product is damaged, the Customer must immediately notify the Online Store by emailing veikals@packlett-riga.lv and providing a description of the damage and, where possible, photographs.

7. Returns and Exchanges

7.1. Custom-made Products are not subject to the 14-day right of withdrawal. The Seller may exchange a Product or accept its return only in the event of a quality-related or functional defect. Returns will not be accepted if the issue results from incorrectly entered information or minor colour variations.

7.2. To return or exchange a defective Product, the Customer must submit a withdrawal request within 14 days of receiving the Product by emailing veikals@packlett-riga.lv. Returns will only be accepted once the withdrawal request has been approved.

7.3. The Product must be undamaged, unused and in its original packaging. If the condition of the Product has deteriorated due to improper handling, the Customer must compensate for the reduction in the Product’s value. The Product may only be handled to the extent necessary to establish its nature, characteristics and functionality.

7.4. Delivery costs are not included in the amount refunded. In the event of a partial return, the refund will be calculated proportionally.

7.5. The refund will be credited to the Customer’s bank account no later than the next banking day. Refunds to payment cards are subject to the terms and conditions of the relevant bank.

8. Claims

8.1. Products are subject to a two-year claims period.

8.2. The Customer must notify the Seller immediately, but no later than two months after discovering a defect, by emailing veikals@packlett-riga.lv and providing their contact details, a detailed description of the defect and proof of purchase. The Customer must stop using the Product immediately after discovering a defect.

8.3. Claims will be reviewed and the Customer will be informed of the decision within 15 days of receipt of the claim.

8.4. During the first six months following delivery of the Product, the defect is presumed to have existed at the time of delivery. During this period, the Seller will cover all repair or replacement costs. After 1.5 years, the Seller will cover the costs only if the claim is substantiated.

8.5. If the Product cannot be successfully repaired or replaced, the Customer has the right to request a price reduction, termination of the contract or a refund.

8.6. The Customer has the right to exercise the legal remedies provided by law, including the right to demand performance of the contract, a price reduction, compensation for losses or termination of the contract.

8.7. The Seller will cover all repair or replacement costs, including transport, postage, labour, travel and material costs.

8.8. The Seller is not liable for losses arising from improper use or delivery delays caused by force majeure.

8.9. The Seller is not liable for costs arising from failure to comply with these Terms, improper use, normal wear and tear or the absence of proof of purchase.

9. Liability

9.1. The Seller and the Customer are liable for losses arising from a breach of these Terms in accordance with the laws and regulations of the Republic of Latvia.

9.2. The Seller’s liability is limited to the purchase price of the Product.

9.3. The Customer must use the Online Store solely for lawful and appropriate purposes.

10. Privacy Policy

10.1. The Customer consents to the processing of their personal data.

10.2. Personal data is recorded in the customer register and used to provide services and offer Products.

10.3. Purchase-related data and contact details are processed confidentially in accordance with the Personal Data Protection Law.

10.4. Personal data required to arrange delivery is disclosed to the courier.

10.5. Payment data is disclosed to Montonio Finance UAB and the bank selected by the Customer.

10.6. Personal data is not disclosed to third parties that are not directly involved in fulfilling the order.

10.7. The Seller reserves the right to send informational and promotional emails to the Customer. Each message will include an option to unsubscribe from future communications.

10.8. The Customer has the right to request the deletion of their personal data.

10.9. Communications with banks and payment service providers are encrypted. The Online Store does not have access to the Customer’s bank account or payment card details.

10.10. The following information is required to place an order: first name and surname, telephone number, email address and delivery address.

11. Terms of Use and Amendments

11.1. By making a purchase, the Customer confirms that they have read and accepted these Terms. The Terms are available in the footer of every page.

11.2. The sales contract enters into force once the Seller has received full payment for the Product.

11.3. The Seller reserves the right to amend the Terms of Use and prices. Any amendments will be published in the Online Store.

11.4. The Seller reserves the right to refuse to fulfil an order if the stated price resulted from a technical error.

12. Other Provisions

12.1. Disputes between the Customer and the Seller will be resolved through negotiation.

12.2. Complaints regarding the operation of the Online Store must be submitted by email to veikals@packlett-riga.lv. If the dispute cannot be resolved, the Customer has the right to contact the Consumer Rights Protection Centre. Complaints are reviewed free of charge. The Customer may also use the European Union’s online dispute resolution platform.

13. Customer Support

13.1. The customer support email address is info@packlett-riga.lv. Customer support is unavailable on weekends and public holidays.

Company: SIA “PACKLETT-RĪGA”; Registration No. 40003142365; Vidzeme suburb, Riga. Contact details: info@packlett-riga.lv, +371 26659222.

If unresolved, the Customer may contact the Consumer Disputes Committee. Complaints are free. The Customer may also use the EU platform for online dispute resolution.

Customer Support 13.1. Customer support email: veikals@packlett-riga.lv. Customer support is closed on public holidays.

Company: SIA "PACKLETT-RIGA", reg.40003142365, Vidzemes priekšpilsēta, Rīga. Kontakti: info@packlett-riga.lv, +371 26659222.